Privacy Policy

Last updated: January 2024

Introduction

milliaddes ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry or booking request through our website
• Subscribe to our newsletter
• Contact us via email or other communication channels
• Interact with our website or services

The personal information we collect may include:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Communication history with our team
• Technical information such as IP address, browser type, and device information

How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries and booking requests
• Provide and improve our travel planning services
• Send you relevant travel information and offers (with your consent)
• Communicate with you about your bookings and travel arrangements
• Analyse website usage to improve user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests, balanced against your rights
• Legal Obligation: Processing required to comply with applicable laws

Information Sharing

We may share your personal information with:

• Travel suppliers and partners necessary to fulfil your bookings (airlines, hotels, tour operators)
• Service providers who assist in our business operations
• Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

milliaddes
47 Queen Square
Bristol, BS1 4LH
United Kingdom

Email: [email protected]